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    • --------------------------------------
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  • Joico Dream Blowout Creme 200ml
    Joico Dream Blowout Creme 200ml
    NZ$ 36.00 200ml
    NZ$ 25.20 200ml
  • Joico Zero Heat Air Dry Styling Creme Fine/Medium 150ml
    Joico Zero Heat Air Dry Styling Creme Fine/Medium 150ml
    NZ$ 36.00 150ml
    NZ$ 25.20 150ml
  • Joico HydraSplash Conditioner 250ml
    Joico HydraSplash Conditioner 250ml
    NZ$ 38.00 250ml
    NZ$ 26.60 250ml
  • Joico HydraSplash Gelee Masque 150ml
    Joico HydraSplash Gelee Masque 150ml
    NZ$ 40.00 150ml
    NZ$ 28.00 150ml
  • Joico HydraSplash Replenishing Leave-In 100ml
    Joico HydraSplash Replenishing Leave-In 100ml
    NZ$ 40.00 150ml
    NZ$ 28.00 150ml
  • Joico HydraSplash Shampoo 300ml
    Joico HydraSplash Shampoo 300ml
    NZ$ 38.00 300ml
    NZ$ 26.60 300ml

Claims Process

Claims Process

We meet our obligations required under the Consumer Guarantees Act for faulty products however in the event your goods have been lost or damaged in transit, please follow these steps:

  1. Notify us via email or the Contact Us link (unless we have contacted you already) so we can initiate the process with our carrier.  Notification is required within 14 days for a lost item and 7 days for a damaged item.  Claims lodged outside these times will result in the claim being declined.
  2. For lost items we will email you with regular updates as they become available to us, please allow at least 24 hours for our carrier to carry out the track and trace process.
  3. For damaged items please keep all packaging and broken bottles.  The courier company will contact you to arrange collection of these items to enable them to assess and finalise claim.  Failure to keep all damaged items and satchel will result in the claim being decline.
  4. Upon receipt of acceptance of the claim we will replace the items and advise you of the new shipping details.  We will endeavour to have replacement items sent out to you within 7 days of you first notifying us.
  • Fudge Hair Shaper
    Fudge Hair Shaper
    NZ$ 24.00 75g
    NZ$ 18.40 75g
  • Joico Defy Damage Pack
    Joico Defy Damage Pack
    NZ$ 129.95 Various
    NZ$ 49.95 Various
  • L'Oreal Absolut Repair Gold Duo 2x500ml
    L'Oreal Absolut Repair Gold Duo 2x500ml
    NZ$ 131.00 2x500ml
    NZ$ 70.00 2x500ml
  • Activance +Plus Leave-in Treatment 200ml
    Activance +Plus Leave-in Treatment 200ml
    NZ$ 85.00 200ml
    NZ$ 70.00 200ml
  • Activance Hair Original Leave-in Treatment 200ml
    Activance Hair Original Leave-in Treatment 200ml
    NZ$ 85.00 200ml
    NZ$ 70.00 200ml
  • L'Oreal Vitamino Color A-Ox Shampoo & Conditioner Duo 2x1000ml
    L'Oreal Vitamino Color A-Ox Shampoo & Conditioner Duo 2x1000ml
    NZ$ 275.00 1x 980ml 1x1000ml
    NZ$ 98.00 1x 980ml 1x1000ml

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  • L'Oreal Blondifier Duo 2x500ml
    L'Oreal Blondifier Duo 2x500ml
    NZ$ 131.00 2x500ml
  • Skinnies Sungel 100ml
    Skinnies Sungel 100ml
    NZ$ 39.99 100ml
    NZ$ 29.99 100ml
  • Joico Defy Damage Masque 150ml
    Joico Defy Damage Masque 150ml
    NZ$ 40.00 150ml
    NZ$ 32.00 150ml

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